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What is your cancellation/return policy?

We accept order cancellations within 2 hours of placing your order. If you need to cancel your order for whatever reason, please email us at with your order number. We accept returns for items within 2 business days of receiving the item. Please contact us for information regarding your return.

When will my order ship?

Depending on the size of the order and what items are made-to-order, orders may ship in a few days up to a week. We always make sure to keep customers informed if there is any delay in shipping.

How much of your product is handmade?

We acquire the majority of our supplies (from zippers to the waxed canvas) from fellow small business owners! From that point, everything else is designed, sewn, and manufactured in our home studio. Support handmade!

How long have you been in business?

We opened Madi May Design in August 2012 and are going strong!

Is your studio smoke or pet free?

We are absolutely, 100% smoke free! We do, however, have a small menagerie of dogs that like to wander in and out of the studio during the day. Supplies and finished products are never in contact with our dogs directly.